Privacy Policy

This Privacy Policy outlines how Frostalixo collects, uses, and shares information from individuals who visit or make purchases on our website. Our operations conform to the Personal Data (Privacy) Ordinance, known as the PDPO, which is the primary legislation governing data privacy in Hong Kong. By interacting with our platform, you accept the data management strategies described below.

The Information We Gather

We obtain specific details when you interact with our website. This includes data automatically collected from your device, such as your web browser type, internet protocol address, time zone, and cookies placed on your device. Cookies are files containing small amounts of data that help optimize website performance.

Additionally, when you attempt to buy an item or complete a form, you provide direct details. This includes your full name, physical delivery address, email address, and telephone number. Because our platform operates exclusively on a Cash on Delivery model, we collect your full payment manually at your doorstep.

Consequently, our website does not request, process, or store any digital payment card details or billing account credentials during your online checkout process.

How Your Details Are Used

Frostalixo processes this data to fulfill requests made through our platform. This involves arranging shipping, sending invoices, and providing updates regarding order fulfillment.

We also use the automatically gathered data to monitor potential security risks, evaluate website traffic patterns, and assess how users interact with our online store. If you have opted to receive communications from us, we use your email address to send updates regarding new inventory or available options.

Sharing of Information

We share your data with third-party service providers who assist us in managing our business operations. For example, our online storefront relies on external platform architecture to function. We also use external analytical services to help us interpret how visitors navigate the website.

We may also transfer your data to comply with requests under Hong Kong law, to respond to legal summons, or to protect the statutory rights of Frostalixo. If a corporate restructure occurs, user data may be transferred to the acquiring entity.

Data Security and International Transfers

Your information may be stored on servers located outside Hong Kong, including regional clouds that support our digital services. Frostalixo implements administrative and structural measures to protect data from illegal access or alteration. However, no internet transmission method offers complete isolation from risk.

Under the PDPO guidelines, you possess specific entitlements regarding your personal files. You have the right to request access to the information we hold about you. You also maintain the right to ask for updates or corrections if any details are inaccurate or incomplete.

To submit a request regarding your data, contact our administration directly. We will process corroborated requests within the statutory forty-day limit established by Hong Kong law. If you wish to withdraw your consent for promotional emails, you can use the opt-out link included in our messages.

External Links and Content

Our platform may contain links to outside websites that are not under our control. Frostalixo is not responsible for the privacy structures or content found on external pages. We suggest reviewing the separate policies on those sites before sharing personal details.

Updates to This Document

We may alter this document from time to time to reflect operational modifications, regulatory adjustments, or structural changes to our services. Any updates will take effect immediately upon being posted to this URL.

Reaching Our Team

For questions regarding these data protection protocols, or if you wish to exercise your rights under the PDPO, contact us using the details below:

Company Name: Frostalixo

Email: ice@frostalixo.com

Live Hours: Monday to Friday, 9 AM to 5 PM, HKT